update and configuration question

[hollow bloom]

Is it needed to close every rgb software when updating or configuring my keyboard?

[ocean osprey]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

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All of these types of requests need to be made via the Wooting Support Wizard!

[hollow bloom]

i had problems updating my firmware so do i always need to close those programms and when i configure my keyboard do i need to close them too?

[quick kernel]

Yes, they can interfere with Wootility's connection to the keyboard and cause firmware update failures or other issues.
If you're updating the keyboard's firmware or configuring its settings, it's best to disable RGB software first and re-enable it once you're done.