Hello,
I will be switching to the Split version of the 60HE v2 module, so I will be returning the module that is scheduled to arrive in the next few days.
Since this will be my only keyboard, would it be possible to keep the non-split version until the new module arrives, and then return the 60HE v2 non-split module at that time?
#Request to Keep 60HE v2 Non-Split Module Until Split Version Arrives
turbid venture
minor hollowBOT
Hello,
I will be switching to the Split version of the 60HE v2 module, so I will...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
grave ginkgo
Hello,
I will be switching to the Split version of the 60HE v2 module, so I will...
That’s a question for official support at https://wooting.io/support
My guess is if they did let you, they would have to put a temporary charge for it on your payment method to make sure you don’t just walk away with 2 keyboards and actually return the normal spacebar version.
turbid venture
Okay thanks ! I did not purchase a pre-built keyboard and will assemble it myself, so I believe this would make the return easier, as I will have the original box in which the PCB is shipped.
drifting fable
You have 30 days to initiate a return for any product you've purchased.