#Wooting 60HE broken

1 messages · Page 1 of 1 (latest)

snow rivet
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I got a Wooting 60HE keyboard like 2 weeks ago and one night half of the keys just stopped working completely and I can't find a solution, can anyone help?

random shellBOT
# snow rivet I got a Wooting 60HE keyboard like 2 weeks ago and one night half of the keys ju...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

verbal nacelle
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Have you tried restoring the keyboard? make sure to save your profiles first:
Unplug your keyboard, then hold the top-right and the bottom-right keys. While holding them, plug the keyboard back in. After that, press 'Reset Device' in Wootility > Help > Troubleshoot.

snow rivet
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I'm trying to make an account on Wootility but it isnt registering my keyboard plugged into my pc

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so I just can't

verbal nacelle
snow rivet
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sorry not an account

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i meant i was trying to initialise a device

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i said account cuz i was also making a support one

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mb

verbal nacelle
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Hmm, better to contact support in this case. They'll help you.

snow rivet
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damn alr

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thanks for trying

sharp willow
snow rivet