Wooting 60HE apertando a tecla Q sozinha.

[brazen cairn]

Can anyone help me? My Wooting 60HE is registering random presses of the Q key, even without me touching the keyboard.

[fathom raven]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[brazen cairn]

Hey guys,

My Wooting 60HE is registering random presses of the Q key in CS2, even without touching the keyboard.

• Mainly happens in CS2
• Q = left strafe, character walks alone
• Rapid Trigger activated
• Q actuation at 1.5 mm
• Updated firmware and Wootility
• I've already tested resetting the profile, changing USB and turning off RT

Does anyone know if this could be a Hall sensor or a defect in the switch?

[sudden lintel]

https://www.youtube.com/watch?v=U8ojU_8ASVE

[brazen cairn]

Tomorrow I'm going to remove the switch and clean it to see if it solves it. Watch this video, friend. I reduced the brightness, but the problem continued.

[sudden lintel]

If you use https://analog-monitor.wootility.io/ can you maybe screenshot or record how the Q key reacts, or if other keys are being "pressed"?

[brazen cairn]

I made a video. Can you analyze?

[sudden lintel]

Do you have SecretLabs desk or any magnetic things near the keyboard? Does a unplug and replug help?

[brazen cairn]

Friend, I don't have magnetic objects nearby.
Just an Astro A50X headset next to the keyboard.

I set the actuation to 1.5mm, but the problem persists.

[sudden lintel]

I'd suggest making a ticket with official support https://wooting.io/support

[brazen cairn]

I opened a ticket with support. Based on the video I attached, does this behavior indicate a possible in the module on the Q key of my Wooting?

[cobalt summit]

You're asking a lot out of people here, expecting them to be able to read Spanish. 😄

[brazen cairn]

Sorry friend, I'm from Brazil, the print I sent had the translation active, forgive me.

[brazen cairn]

Thank you everyone for your help! Official Wooting support noticed a possible firmware issue and asked me to test a rollback/beta firmware. I'm testing it now and letting you know if there's anything new.

[unreal basin]

Oi, tbm sou do Brasil, tenho uma pergunta

vc pagou quanto de imposto? eu comprei por impulso e agora to meio assustado com medo de pagar 2 conto de imposto kkkkkk

[brazen cairn]

Então… vai pagar caro sim. Eu vi isso antes e por isso acabei comprando na Doctor Mouse.

[hollow grotto]

english only in the server please

[unreal basin]

sorry, to be clear im asking about importing taxes on Brazil (which we both live)

because as I bought 60HE v2 I am kinda scared of the +90% taxes

[cobalt summit]

You should be. Brazil has crazy import duties.

[unreal basin]

thats so sad