Missing charging port or what?

[meager frigate]

Just opened my brand new prebuilt wooting v2 and noticed I can’t even plug a cable into it.

[rugged moth]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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Place it on hold via the Wooting Hub!

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[inland turret]

For a prebuilt keyboard, you should expect to receive a product that is simply plug and play. What you received is not that, and that's not cool - sorry about that.

With that said, there are a few possibilities here:

1. Your port is actually missing. I can't fathom how this is possible knowing our QC process, let's hope that didn't happen here.
2. Your port broke during shipping. Possible, but only if there was a defect during manufacturing where it was not correctly attached to the PCBA.
3. An error was made during final assembly where the sound dampening wasn't correctly positioned.

For 1 and 2, there's no choice but to do a replacement under warranty. We will of course cover any shipping costs, but it will take some time.

If there was a mistake during assembly, it's possible we can fix it and you'll be all set.

First, please remove the right Alt key using the included keycap puller.

Then, use the included module puller to remove the PCBA from the case.

Send pictures of what the underside of the PCBA looks like

[keen junco]

Mine has it like that

[inland turret]

@meager frigate once you take out the module and snag those pictures, please ping me

[meager frigate]

@inland turret life saver

[inland turret]

Phew, I'm glad it was #3....

[hollow jay]

[inland turret]

Can you please follow up with a support ticket to formally notify Wooting if this problem so that we can do root cause analysis on our side?
https://support.wooting.io

[meager frigate]

Yep. Just told them I got it fixed and what the problem was

[meager frigate]

Did you fix yours? I just had to resit the pcb and push it down some

[bronze reef]

yo i have the same problem can someone help me fix it?

[hollow jay]

Push the module down.

[bronze reef]

how do i get to the module?

[hollow jay]

[bronze reef]

😂

[bronze reef]

ohh okay

i understand

thanks a lot

[hollow jay]

You got it to work? 🙂

[bronze reef]

yeah ur the goat man

[hollow jay]