#wooting malfunctioning

1 messages · Page 1 of 1 (latest)

tawny bronze
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Uh hello, i ordered a wootig on 23rd october carrived on 30th october and its hard typing by itself im not sure what the cause of this is but its never been dropped or move outside my room no liquidhas ever been near it or anything it randmly jus switches colours (presses fn key) or randomly presses hashtags and other letters

graceful masonBOT
# tawny bronze Uh hello, i ordered a wootig on 23rd october carrived on 30th october and its ha...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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tawny bronze
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i want to replace or fixed if possible please but dont want it to take 2 weeks will there be any solutions?

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it seems that its only with this profile which is my main profile

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the keys just keep being pressed when nothing is touching it

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i found the issue i think

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its tachyon mode it makes my other profile press every key too

image.png
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im not sure if this is the wootility version or what causing this

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oh i had to decrease thw brightness to 70% and its fixed i think?

zinc rain
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In that case it seems like your keyboard does not get enough power. Are you using the cable that came with your 80HE? You could try using another USB port on your PC

tawny bronze
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i just logged onto pc again now and my keyboard just didnt work for a solid 1min

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couldnt type out my password in not sure whats going on

tawny bronze
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I only have 1 more usb C port in the front part of the case and its hard to reach there without the wire looking insanely ugly

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please get back to me when you can asap 🙏

tawny bronze
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hello?

stoic apex
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As mentioned above, try a different USB port on the back of your PC
Decrease or disable the RGB brightness
Try 1k polling rate instead of 8k: Wootility > Settings > Keyboard settings
If you're already using the included cable, try other one, if available

If none of the above resolves the issue, restore the keyboard:
Unplug your keyboard, then hold the top-right and the bottom-right keys. While holding them, plug the keyboard back in. After that, press 'Reset Device' in Wootility > Help > Troubleshoot.

Keyboard_restore_V5_Wootility.png
tawny bronze
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Huh

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i cant reset device it says keyboard is disconnected and the top right and bottom right keys are glowing blue

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nvm second time worked

tawny bronze
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um keyboad stil stutters a lot cant even save a profile

stoic apex
tawny bronze
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i dont even have that

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this is with a new 240W USB C 1M cable

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and my keyboard is still tweaking ugh

stoic apex
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v2.11.0+rollback

tawny bronze
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i use app kk

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it worked

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no way no more device lost connections

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tachyon mode + full rgb works

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but im on a 240W USB C amazon cable let me try the stock again and see if its faulty

stoic apex
tawny bronze
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actually no somehting went against it

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and i ended up not using iti think tachyon cant be used with it? and im an fps gamer so

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but here everythig is on if thats what u mmean

CpquzbU.png
stoic apex
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Try latest firmware version and update background service

tawny bronze