#Keyboard stopped working after update

1 messages · Page 1 of 1 (latest)

true sonnet
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Hello! My Wooting 60HE+ stopped working after updating to the newest version of Wootility v5.2.1. I have tried reconnecting the power cable 5 times where my PC recognizes that a new device has been plugged in, but nothing happens, and it’s still “dead”

devout kestrelBOT
# true sonnet Hello! My Wooting 60HE+ stopped working after updating to the newest version of ...

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Note: #community_support is only for answering general questions and for troubleshooting.
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ruby crow
true sonnet
real raft
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hi my wooting 60he is spazzing out

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after the new update, i’m not pressing any key, however it feels like all the keys are being pressed and random stuff is popping up on my screen. it was spazzing out, so i powered off my pc using the button. if i try to load in my pc, my keyboard boots up bios cuz its spamming keys?

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pls help 😭