#My order has been stuck since dec 7 awaiting for items
1 messages · Page 1 of 1 (latest)
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whenever USPS decides to pick up the parcel from the warehouse and scan it in their system. Hopefully soon!
No response today again
did u get it yet? i just got my wooting 2he and i also live in las vegas
What’s did you order?
I ordered the split 60he v2 on preorder and still stuck on shipping label created, usps awaiting item, idk if usps go and get it or wooting send to usps still no response
That's interesting, since I ordered the split, wrist rest, and travel case. And my package is coming tmr. The only thing I could think of is that free shipping will take you another 3-5 days for your package to arrive.
high chance they just didnt scan the label too
How to know when it arrives then?
You'll have to wait till USPS scans it in. Then the tracking page will show when they expect to deliver it to you.
Well its been another day, wooting hub says shipped to me but usps says awaiting for items, nothing new yet
Wanted to update, finally something new 👍
damn they took their sweet time unloading the truck.... 7days
Nicee, i hope mine gets updated too soon
If 7 days is more or less the time it takes then mine should update tomorrow
did it?
Tomorrow or by Wednesday everyone should be getting an update on their package being delivered , as long as you ordered before the 15th usually the package should arrive b4 or around Christmas time
I ordered mine Wednesday & it shipped Thursday & I have yet to get an update (expedited shipping) although I know it doesn’t speed up the warehouse process
i ordered the first day of the campaign
Oh it’s a 60 he v2?
yep, still no updates
it's a new board so it was to expect
it actually wasnt, its still stuck on label created
i was expecting it before christmas
like the wooting hub said
but what can i do? they told me to wait another week
