am i just miss reading or ?
#why does Wooting say my v2 is shipped but GLS say they dont have it yet?
woven frigate
timid oliveBOT
am i just miss reading or ?
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
burnt elbow
Because once the tracking label is created in their system, it'll be sent to you. The package still has to be picked up by them at end of day and scanned into their systems at their sorting center.
This could take up to 72 hours, depending on how busy their sorting center is.
woven frigate
Because once the tracking label is created in their system, it'll be sent to you...
okay ty for the help
low palm
am i just miss reading or ?
Hey mate - any updates on your order? Mine has been "expecting" for 5 days now. No update from GLS, nothing.
woven frigate
Hey mate - any updates on your order? Mine has been "expecting" for 5 days now. ...
I got Min here Friday
But if I remember correctly, it did take some time before it got out of expecting
It won’t probably take that much longer
low palm
Aight, ty! Hope it wont be much longer now.
woven frigate
Aight, ty! Hope it wont be much longer now.
For me it’s did take a couple of days but you can always ask some of the staff here they are really nice
fading arrow
Because once the tracking label is created in their system, it'll be sent to you...
72hrs? Mine has been like that for 8 days
burnt elbow
fading arrow
https://wooting.io/support
Ik, it says that if it takes more than a week i should contact support and i did, but i just got 1 response and thats it, didnt help though.
austere bobcat
Do you mean the auto reply to inform you that your ticket was created? Answers can take a while, they're still getting lots of requests
burnt elbow
Ik, it says that if it takes more than a week i should contact support and i did...
No one can help you here. If the shipment takes longer than the stated timeframe in the link I shared earlier, we can ask the courier to investigate.