Issues after Firmware Update

[vague frost]

Hi, my Wooting 60 HE+ started spitting out jibberish as soon as it gets connected to any PC after installing the lastest Firmware earlier today. I was wondering if anyone else has encountered this and how did you manage to fix it?

[undone field]

Thanks for posting your support request!

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[vague frost]

To give a bit more information, it presses about a million buttons per second, completely random and thereby keeps me from doing anything with it attached.

[stray sequoia]

i had the same issue but needed to restore the keyboard setting unfortunately and reseted

[vague frost]

How do I go about that?

[stray sequoia]

go to settings and delete all keyboard settings

[vague frost]

I can't even connect it to wootility anymore

[velvet karma]

left side click help

and then select your keyboard which gives you steps to fix it

[vague frost]

THANK YOU SOOOO MUCH!

It worked

Anything I need to keep in mind with the settings to keep it from happening in the future?

[velvet karma]

uh good question if it really was your settings

[vague frost]

I'll keep an eye out for anything that might trigger this again

anyways

thanks again! And awesome customer support! (A lot of other companies could learn from this)

[rustic thicket]

nice update

I reset the whole keyboard, and the typing bug is still here

can I go back to v5.1?

we used to have a option to go back to old software but it does not appear anymore

I tried last beta, not that buggy but some keys are still randomly pressing

[rustic thicket]

ok I guess I found the issue: wootility put the sensitivity of all my switches to 0.1 without notice

since I'm using Geon Raw HE with 3.4 travel distance it made everything so sensitive so keys would randomly presse even without touching it

but it happened before I even updated to beta version which is not normal

Now I updated to beta, choose geon raw in switch selector then set back to 1.3mm in typing mode and the problem is gone

[lavish pilot]

dud u the goat

[true wedge]

This was it for me 0.1 on everything, put it to 1.0 and it's mostly fixed

[rustic thicket]

hum it's not really fixed, playing Val right and sometimes mouvements suddendly stops :/

[rustic thicket]

I noticed I have random inputs from WASD keys since the update, didnt had any issue before, I tried new switches, same problem, please fix it :/

[lucid frigate]

I have the same issue, my character just randomly stops running and then starts again since the update

[rustic thicket]

I tried to change rapidtrigger sensitivity to 0.3, was 0.1, it seems to be fixing the issue, I hope