#Switches missing in 80HE module order

1 messages · Page 1 of 1 (latest)

pale crescent
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First time ordering from Wooting, I am supposed to get the 80HE Module, Zinc Alloy Case, Keycaps, and the Lekker Tikken Medium switches. As you can see in the pic, I did not get the switches. Do they come in a seperate box, or would they come in one of these boxes? I also saw in my order portal that the Lekker Tikken Switches' shipment date was postponed to 11/5, but I ordered everything on 11/29, so not sure if that would effect me. I don't see any tracking info for another package either. Any help would be appreciated!

burnt ferryBOT
# pale crescent First time ordering from Wooting, I am supposed to get the 80HE Module, Zinc All...

Thanks for posting your support request!

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pale crescent
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If there's anyone from Wooting in this discord, here is my order number and invoice

pale crescent
# sudden robin message support

I have, just thought I'd also put it in here in case I can get a quicker response since the new keyboard release is backing up their support

sudden robin
pale crescent
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😔

obsidian cove
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any official action regarding your account, order, shipping or warranty will need to be done by email

we may have some exceptions like assisting with questions or troubleshooting but in general best to send a ticket