Adjusting Wooting 60he v2 preorder

[hardy pier]

Would I be able to swap my normal spacebar for a split? The order is already delayed due to the carrying case being on back order and I’d really like to make the swap. Please let me know what I would need to do. I’ve already opened support tickets and haven’t heard back, if I’m not mistaken it’s been almost a week since I opened the ticket.

[violet obsidian]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[plain tartan]

Send in a support ticket

[mild ingot]

he already opened support tickets

[plain tartan]

Oh oops i didnt read the whole thing

Check spam ig and be aware that order changes are v delayed due to the large amount of people asking to do this exact swap

[hardy pier]

It’s not in spam, do you think they’ll ever get back to me?

[winged crag]

Yes, they have a lot of tickets to go through right now and support doesn't work on weekends

[hardy pier]

I still haven’t heard back is it cooked?

@winged crag

[winged crag]

Last I heard there were still a lot of order adjustment tickets. I believe the automated email says it can take up to 7 business days to get a response right now

[ashen oriole]

would you happen to know if 7 business days is still the estimated maximum response time?

[winged crag]

I do not, it's just what I last read the other day

[tribal beacon]

Lars I was in your same situation, after 4 business days of waiting since you get popped all the way right to the bottom of the new split list, I decided to cancel the previous order and make a new one

[hardy pier]

That is rough bro, if I don't hear back by Monday I think I'll do the same.

[tribal beacon]

They answered someone today tho after 7 business days