#Will I have to wait until the case is ready to get the keyboard or will they ship separately?

1 messages · Page 1 of 1 (latest)

graceful crescent
swift nestBOT
# graceful crescent

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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vale lily
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Everything in the order is always waiting for the slowest item

graceful crescent
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That’s Brutal

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@vale lily Is it possible to cancel the slowest item and get the others on time?

vale lily
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Support can do that probably, but they are also hammered with edit requests currently, so it's unlikely you'll get your stuff as soon as it would have been had you ordered without the case in the first place

graceful crescent
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@vale lily For a 330 dollar order that is ridiculous. Ugh.

vale lily
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That has entirely nothing to do with price

graceful crescent
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@vale lily You don’t think it’s ridiculous that products don’t send as they become available?

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If the other three products have availability on December 7th they should send on December 7th. When you pay an excessive amount of money for a premium product it should be sent immediately when available. I also paid for the fastest shipping. What good is that if I have to wait over a month due to a carrying case being on back order?

vale lily
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That is entirely on you. You‘ve made one purchase without checking delivery dates for its items and paid for shipping only once.

graceful crescent
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The delivery date said early December. Don’t jump to conclusions, you weren’t there when I made the purchase.