Order placed on hold as no house number

[jade gazelle]

Hi, I received an email saying to add the house/building number after I had already confirmed my address. My house does not have a house or building number and I have provided all normal information as usual for any delivery. Could this please be actioned so my order is no longer placed on hold as this delay is something out of my control. Not all houses have a number or something to specify. Thank you - order code EU370434H

[robust root]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[echo lantern]

The email should state if it’s a no-reply and you‘ll need to use the support wizard, or if not you can just reply. Either way that’s nothing that can be done over Discord.

[tidal snow]

We can't help solve this here. You'll have to respond to the email and confirm it is correct.