Wooting 80HE Device Descriptor failed

[onyx pivot]

Just assembled and plugged in my 80HE Nordic Iso and it just says device descriptor request failed
Tried New usb c cable and a different pc

[rigid flame]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[onyx pivot]

tried reseating the cable still happens

any force = disconnect

even clicking esc

[open folio]

is it the internal jst cable you're talking about reseating? if you've done that and it didn't work, you're probably best off sending in a ticket through support

[onyx pivot]

yea the one cable you have to put into the module, jst i think. Tried multiple times reseating it

[quartz heron]

that looks very much as if it's the JST cable, but if you're sure it's fully in, then contact support like mentioned