hearty swallow
Hello i have preordered HE v2 and selected the wrong spacebar, is it realistic to wait for customer support to write back and change the keyboard layout for me or am i better off just cancelling the order all together?
I cannot order it again in a different layout, because the money would take about 7 days to return to my bank.
Id just like to know what i can expect and if i am better off looking at better options
sharp lintelBOT
Hello i have preordered HE v2 and selected the wrong spacebar, is it realistic t...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
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hearty swallow
damn, so the support here is als
o non existent, great!
jagged prism
as the server guide told you to read in #❗│important this server is NOT for official support in any capacity.
As the bot tried to inform you: you will have to open a ticket at https://support.wooting.io
Since you did that nothing but waiting will really help you right now Im afraid
hearty swallow
i understand this is not an official support channel, however i assume some information like if they tend to help out in such situations or not might be available? I would just like to know if i can expect any help from them or are they really not interested in helping out their costumers as many reddit posts seem to claim.
jagged prism
we are very much interested in helping our customers as much as we can. while i only implement backend functionalities and have no real insight into customer support SOPs I can only say that from all the stuf I implement with my fellow software engineer coworkers we try to give customers as many options as possible and try to give customer support as many internal tools as we can.
So I cant really comment with any authority on the matter what we can offer to customers like you in such situations (especially since I well... dont really order from us given I work here)
hearty swallow
ahh, well that's sad 🙁 what a polite way to say no haha 😄 The sad thing is that i am pretty sure i selected a split spacebar and while browsing available keycaps it must've reset somehow, because i had to reselect the case material once again after that and didn't notice the wrong spacebar was selected. Not gonna lie i was choosing between wooting and some other brand and the preorder bonuses were what made me choose yall. Well anyways thanks for the help 🙂
jagged prism
i root for you that our support can help you out in some way and get the result you want.
clever sigil
i root for you that our support can help you out in some way and get the result ...
sorry, this is unrelated, but I email support and they told me to get back to them but when I try to email them it says they don't accept emails, should I just make a new ticket?
hearty swallow
sorry, this is unrelated, but I email support and they told me to get back to th...
I cannot tell you a 100%, but i had similar issues with amazon in the past. Usually it can be a few things. 1. Their inbox is full ( unlikelly ) 2. Your email account was created some time ago and sat unused for some time, this triggers googles spam protection and that email is ultimately cooked. or 3. ( most likely ) they would need to message you from said email at least once so you could message them, this is also some type of spam prevention, but it can happen absolutely randomly if said google algorithm decides somethings fishy. Personally id make a new ticket and use a different email address this time.
hearty swallow
it really would be 😭 , i cant fault them for responding slowly due to their small team size, but damn does that suck, hope it works out for us all.
clever sigil
yeah ill prob just refund mine and try again
hearty swallow
if it wasn't for the preorder gifts, id probably do the same
clever sigil
no i got a 60he and it doesn't really work so I've been wasting hours of my life trying to fix it and going through support but I'm gonna give up soon
hearty swallow
oh, well today when searching for answers myself i definitely read something about how sometimes the HE+ model needs to be RESET somehow by pressing some keys just as it turns on. I just glanced over such info and cant tell you any details, but maybe its something like that in your case as well.
clever sigil
Trust me, if its fixable in the software I would have done it, I'm aware of that setting and did it a few times. Anyways thanks for the help, I wish you the best of luck