#My v2 order says on hold after I contacted for support about shipping methods. Is it gonna be fine?
grave rapids
gusty pendantBOT
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
mighty mantle
Did you ask to change the order in any way?
grave rapids
I was asking whether I can change from economy free shipping to the faster paid shipping
Because I realised i wont be here during the delivery date of 18-22 so just want it to be here earlier to make sure its safely handed to me.
mighty mantle
And that would trigger the order being put on hold - Since we cannot make any changes, if it ships in the meantime. It can be unheld if you'd prefer that.