#My order

1 messages · Page 1 of 1 (latest)

broken tangle
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EU378837H

Do I have to cancel the order?
Since it's in the queue and I've opened a ticket, I don't know if they'll actually be able to change it from US-ANSI to ES-ISO (WITHOUT THE KEYBOARDS). I requested:
"Please change '80HE US-ANSI/Zinc/Black' to 'SPANISH-ISO/Zinc/Black' and remove the keycaps (I already have them) (Spanish keycaps are needed). Is this possible before shipping? Thank you!"

I'm waiting to hear about the modification, and I don't know if it will be possible. I'm waiting to hear back because it's in the queue, meaning nothing is really certain yet, as there will still be the preparation, shipping, and other processing times. If it really can't be changed from US-ANSI to ES-ISO, I'd prefer to cancel it.

The idea was to have the same order but with the US-ANSI layout changed and the US keycaps removed, so that the Zinc Alloy keyboard would have ES-ISO switches and the Wooting Wrist Rest.

distant sierraBOT
# broken tangle EU378837H Do I have to cancel the order? Since it's in the queue and I've opene...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

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rustic acorn
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You would have to have the order cancelled either way, since it's a completely different product and batch.

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Might as well cancel it on the hub now, and place a new one before the campaign ends.

broken tangle
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I don't understand what you mean.
Can't it be changed?
It's already paid for, so I'd end up paying twice. I'd rather not... I put it in the queue on time the same weekend when it wasn't actually ready...

rustic acorn
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We can likely change it over - But your delivery date might change drastically.

broken tangle
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As long as I get feedback and see how things are progressing, I don't see it as a problem, but honestly, I don't see the communication as truly trustworthy.
I feel disconnected. Even though the website offers help and other resources, I really only see the status of my order and little else. Being able to queue it but not actually knowing if it will be processed or if anything can be done about it creates anxiety about whether it will be possible, whether I'll actually receive anything...
AND I'M NOT SAYING THIS ABOUT YOU! I'm really grateful that you can reply, but since I already opened a ticket and didn't receive anything, I was worried... My point is, I'm not saying the Wooting staff isn't helpful, but the logistics involved don't inspire confidence. Even an automated message based on the processing time/queuing time, indicating whether anything can actually be done despite pausing it, would have been sufficient. We all have lives, and I'm not trying to rush you or anything. blobaww

rustic acorn
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At the end of the day Discord isn't a support platform. While some of us staff hang out here, we can't help anyone with orders specifically.

Our support is purely over ticket emails, and we respond asap to all inquiries - Needless to say order edits are a big thing right now, and that means longer response times.

broken tangle
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I was surprised by how quickly you replied, thank you very much.