#Order Change

1 messages · Page 1 of 1 (latest)

valid lagoon
#

Backstory: So I placed an order yesterday for the 60HE V2, but it was the Split spacebar. I saw the OW60 case and plan to get it at the end of February. So I would like to change my order to the OG space bar since the Owlabs case is incompatible with the split. I sent a ticket in, but I haven't heard anything.
I want to change my order from the split to the OG. Is this possible?

tender bearBOT
# valid lagoon Backstory: So I placed an order yesterday for the 60HE V2, but it was the Split ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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dreamy oxide
#

It's possible to change the order to OG, but you'll need to wait for their response. It would be faster to cancel the order and reorder.
Also, FYI, the split 60HE v2 fits perfectly in the Owlab case with the friction pad, you just won't be able to use Owlab's carbon fiber plate or mounting. Here's the video: #🔧│keyboard_modding message