#Hello guys just noticed a problem with my 60he

1 messages · Page 1 of 1 (latest)

old dune
#

my spacebar, when pressed in the left side, only go to maximum 3.8mm deep but in the right side it goes normaly to 4mm

river eagleBOT
# old dune my spacebar, when pressed in the left side, only go to maximum 3.8mm deep but in...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

old dune
#

i need help

exotic marlin
old dune
#

i think but am not sure

exotic marlin
#

Well then take your keycap puller pull of the spacebar and look under it?

#

Look for debris blocking the spacebar.

old dune
#

already done it but nothing

exotic marlin
#

Well how did you discover the issue?

old dune
#

i ask some friends

#

and when i press harder it manage to go to 4mm

#

but i have to press very hard

visual dune
#

Are you using spacebar foam by any chance?

old dune
#

no

exotic marlin
#

Yeah but again the key has to be getting blocked by something.

visual dune
#

Have you tried replugging the keyboard?

exotic marlin
old dune
old dune
#

let me try

visual dune
#

Replug and don't touch any key for 5 seconds

old dune
#

it's working

#

i don't even need to press hard

exotic marlin
#

Whats the science behind that?

visual dune
exotic marlin
#

Wait thats a wooting feature? “Calibration”?

old dune
#

i cleaned my whole keyboard at least

#

wait and now it's back to 3.97 not 3.8

#

and i repluged it and it is back to 4

#

and after some time it comes back to 3.9

#

what is wrong with that spacebar

#

oh it's back to normal

#

no it's not..

#

it's fixed only the first maybe 10 secondes after i repluged it

#

I have more information

#

when i unplug and replug it is fixed but as soon as i click the right side of my space bar, the left side is back lagged

cunning gust
#

Which means the right side presses the key down slightly further than the left

finite sail
# old dune when i unplug and replug it is fixed but as soon as i click the right side of my...

The spacebar tilts slightly left or right when pressed on the far ends. This can happen for three reasons:

  1. The stabilizer or stabilizer wire is damaged or slightly out of place, which is unlikely in this case

  2. The stabilizer stem has a loose fit with the spacebar

sometimes you can test this by removing the alt/spacebar and placing the alt keycap on the stabilizer and seeing if it easily comes off when lifted

  1. The spacebar has a loose fit on the stabilizer stem

(2/3) are the most common

Why This becomes noticeable only after calibration.

The end-press value is dynamic, so the lowest detected value becomes the lowest value.

so When you press the key in the center, the switch reaches that lowest depth easily. while pressing from the left or right, the tilt keeps the switch from going as deep, so it can’t reach the same lowest value.

Because of this, it might not be noticeable on the first side press until after you’ve pressed the spacebar in the center.

old dune
#

oohh ok

#

do you have any idea of how i could fix that without damaging the stabilizer

finite sail
#

best to check method "2" first to see if this is a keycap or spacebar issue first (1) Is really rare \

finite sail
#

for reference most of the time i see this is from cracked or loose fitting spacebars as the stems can slightly bend/break from the amount of leverage they experience

old dune
#

when i remove the alt key of the stabilizer, it's litteraly similar to when i remove a keycap

finite sail
#

so firm grip (doesn't fall off with no force)
??

old dune
#

no it doesnt fall

#

you mean the alt key?

#

it is gripped like a key but it moves loosely when on the stabilizer

finite sail
old dune
#

my alts keys are on stabilizers

#

what have i to check

finite sail
#

if you lift the keycap up slightly dose it fall off like it has no grip

old dune
#

i can show you w/ cam

#

i struggle with that technical terms

finite sail
#

sure

old dune
#

where can i show you?

finite sail
#

can you send a ticket here https://wooting.io/support?category=8&issue=37

and in the "how is the part broken or Defective, or how did the cat break it?* copy/paste the text below


My spacebar keycap stems are loose, causing the keycap to tilt 

Troubleshot by Andrew.r```
#

person Note: The Alt keycaps are firmly attached to the stabilizers
High chance the spacebar stems have a loose fit