Inquiries about delivery of pre-order products

[manic grail]

Hello, I ordered two wooting he v2 and 60 he v2 Travel Cases this time, but they want to receive the keyboard first, so can they be shipped separately later, or do I have to buy them again after I get a refund?

[real eagle]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[flint pivot]

All products of an order get delivered at the same time

[manic grail]

Well, then I'll have to refund it and do it again. Thank you

[vernal owl]

Pause.

You can split up an order, to ship products that are in stock already.

Contact support using the wizard above for assistance.

[manic grail]

I made a request, I hope it's soon..