I can no longer use my keyboard because I did an update and since then it's turned off. I've tried plugging it back in, but nothing happens; even Windows doesn't detect it anymore. I can't do anything.
#Problem Wooting 60 he doesn't work anymore for no reason
proper bolt
viral kelpBOT
I can no longer use my keyboard because I did an update and since then it's turn...
Thanks for posting your support request!
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compact dove
proper bolt
okay let me see then ty
compact dove
Try plugging the keyboard into a different USB port on the back of your PC using the included cable. After this attempt to restore one more time.
proper bolt
I tried everything its still not working
compact dove
I tried everything its still not working
Try this https://help.wooting.io/article/173-how-to-flush-all-dead-registry-entries, if you're still unable to restore the keyboard, reach out to Wooting https://wooting.io/support
proper bolt
Nah still not working that's crazy
I need to wait like a week to get my problem solve from the support?
valid spade
I can no longer use my keyboard because I did an update and since then it's turn...
can you check how the keyboard is detected by the system?
this can be done by following steps in the image and see how it is detected "wooting restore" "wooting 60HE" "No detected"
proper bolt
can you check how the keyboard is detected by the system?
this can be done by f...
only this
valid spade
ok that doesn't look right - has the wrong drivers
(image for references)
so that would explain why the keyboard is not detected in wootility
proper bolt
Then what should I do
valid spade
one moment
valid spade
this is a driver issue not a physical problem with the cable or port
when this issue occurs we provide the guide above to remove all currently assigned drivers and any remaining registry files left over then perform a computer restart for the changes to take effect
but in this case the correct drivers are not being assigned consistently so there is a good chance that Windows or software may be interfering with what drivers are being assigned when a device is first detected
the tricky part is finding out what software is causing this and disabling or uninstalling it (and if necessary repairing Windows this aspect is rare)
so for now can you attempt to plug the keyboard into another device that doesn’t have this issue then attempt a keyboard restore to successfully upload new firmware to the device as this would be the easiest method otherwise will need to track down the cause.