Order Information

[west narwhal]

I have previously asked information here about getting extra parts for my OW60 since I used some things with the old pcb, and plan to upgrade to the V2.
I was told to send a ticket on the website regarding the question and so I did, but sadly I did not receive an answer :(

I sent the ticket on the 6th of November right after the order was made.
I cannot find any page on the website with the status of the ticket, and on my email I also did not receive an answer.

So I would like to ask what i can do about this issuee

Sorry, if this is not the right channel for these kind of questions :<

[stable stag]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[ancient dirge]

Have you checked the spam folder? Did you receive the automated response after submitting the ticket?

[heady violet]

We do not have spare parts to send, unless it's a warranty issue.

The OW60 is not our product, and we are only a reseller on their behalf. If you need parts "for fun", it's Owlab you need to reach out to.

[west narwhal]

I did receive the automated response, but no answer from supportt

[west narwhal]

Alrighty I see! It was not what I was told the first time I asked, so there is some confusion tbh

Still, thanks for the answer

I do not need the part for fun or try out things, it's that since I will have to rebuild the keyboard with the new v2 pcb, I will have to re-use the sticky pad that comes in the kit (the one behind the pcb)
I am just not sure it will stick back, or just in case it rips, so I would love to have options :)
I will try reaching out to owlab

[heady violet]

The... sticky pad?

Oh this piece? Should be able to reuse it, or find a generic replacement in #🔧│keyboard_modding. Just needs a quick cut and a knife