My wooting doesnt work

[frosty condor]

help pls ( sorry its french i can translate the error message )

[fading sun]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[eager sundial]

Try restoring the keyboard:
Unplug your keyboard, then hold the top-right key (Backspace) and the bottom-right key (Fn). While holding them, plug the keyboard back in. After that, press 'Reset Device' in Wootility. Before restoring make sure to save your profiles first.

[frosty condor]

The utility doesn't even detect my keyboard; I don't know what to do.

[eager sundial]

doesnt need to

press try out wootility

[frosty condor]

Do I need to maintain everything while performing the operation on Wootility?

can you voc pls i neeed help

in general chit chat

pls

[eager sundial]

ngl cant, its like midnight lol

[eager sundial]

just follow the steps with the restore

[frosty condor]

@eager sundial

wait

doesnt work...

Do you have any other ideas to help me, please? @eager sundial

[eager sundial]

the two buttons is supposed to be top right and bottom right

[frosty condor]

i have 60he

OH OK

wait

@eager sundial

[eager sundial]

When you press the two button and then connect the wooting

does the two buttons light up blue

[frosty condor]

no

[eager sundial]

The board might be cooked

or at least Im not sure how to save it

[frosty condor]

I even tried another USB drive, but it still doesn't work.

[eager sundial]

Might need a replacement

[fading sun]

Are you trying to contact Wooting's customer service? Please use the support wizard!
https://wooting.io/support

[frosty condor]

How do I fix this? Do you think Wooting can do anything?

[eager sundial]

I reccomend contacting them

[frosty condor]

its free?

[eager sundial]

for replacement, free of course

[frosty condor]

to get remplacement

Okay, I'll check the website. Wait.

I can't find how to contact them on the Wooting website; I've looked everywhere (maybe I'm just being dense).

@eager sundial

[eager sundial]

https://wooting.io/support

[eager sundial]

its under your keyboard

sticker

[frosty condor]

Okay, I found it.

[red cloak]

To double check, did you hold the top right and bottom right keys while plugging in the cable?
Also, can you check if your PC detects the keyboard as "Wooting Restore" in Device Manager?

[frosty condor]

not "Wooting Restore" in Device Manager @red cloak

[red cloak]

When you unplug your 60HE, does this disappear from Device Manager?

[frosty condor]

@red cloak

[red cloak]

Can't help, sorry. Seems like your PC doesn't even detect the keyboard, so best to contact Wooting, they'll help you.

[frosty condor]

Thanks, I sent an email to Wooting. (Do you think they'll send me a new one or something like that?)

[frosty condor]

@red cloak ?

[red cloak]

Wait for their response