#Help i killed my wooting 😭

1 messages · Page 1 of 1 (latest)

grand elbow
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I think my keyboard just died. I wanted to update my keyboard, but there was an issue, so I did the SUP + FN manipulation and then unplugged the keyboard. But now it’s just unrecognized and doesn’t work anymore. Can someone please help me? 😭😭😭

worn pierBOT
# grand elbow I think my keyboard just died. I wanted to update my keyboard, but there was an ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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wanton kayak
grand elbow
#

I cannot reset it says my devise is not connected

wanton kayak
grand elbow
#

sorry it's in french

wanton kayak
#

Can you please try plugging the keyboard into a different port on the back of your PC?
Also do you have any RGB softwares running in the background?
Artemis RGB
Asus Armoury Crate
L-Connect3
Open RGB
Project Aurora
Razer software
Signal RGB
Wallpaper Engine
Motiv Mix
Nano Leaf desktop app

If so, disable them and replug the keyboard, as they can interfere with the Wootility's connection to the keyboard. After this attempt to restore your 60HE one more time.