Wooting he60 disconnect/reconnect issue

[bold tree]

Since today my Wooting has started acting up. It disconnects and then immediately reconnects at random intervals, multiple times per hour. I can also hear the Windows disconnection sound each time it happens. I have a feeling this started after the latest firmware update, but I’m not completely sure. I’ve already tried changing the cable and the USB port, but the issue remains. Any idea what could be causing this?

[quartz escarp]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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[gaunt chasm]

If the issue persists even after changing the port and cable, something might be wrong with the keyboard's USB port. Please reach out to Wooting https://wooting.io/support

[bold tree]

when i say change the usb port is on the pc side

could it be a Firmware issue and could it try to roll it back to the previous version ?

since i think it started happing after my update today

[gaunt chasm]

Try restoring the keyboard:
Unplug your keyboard, then hold the top-right key (Backspace) and the bottom-right key (Fn). While holding them, plug the keyboard back in. After that, press 'Reset Device' in Wootility. Before restoring make sure to save your profiles first.