Order Status on Pending (Paused for Admin Attention for Multiple Days)

[hard gyro]

Hey lovely Wooting folks!
I ordered a custom Wooting 80HE, but my order has been chilling in “ Pending, Your order is on pause awaiting administrative attention from us. If your order has this status for longer than 24 hours, please contact us. ” for 4 days now.
At this point I think it’s achieving inner peace while I slowly lose mine 😅

I sent an email but haven’t heard back yet—no rush, just hoping someone could give it a little nudge.
Love what you all do, and thanks in advance! 🙏❤️

[neat pilot]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!