#Wooting 60HE constantly disconnecting from software

1 messages · Page 1 of 1 (latest)

neat pine
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Seems anytime i access the software via web or wootility app, constantly get a connection failed / disconnect although the keyboard is working as intended ie keys able to be typed etc.

Using the original cable as well
Software Version v2.11.0
Windows 11 Pro Version 10.0.26200 Build 26200

real sunBOT
# neat pine Seems anytime i access the software via web or wootility app, constantly get a c...

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regal mountain
#

Do you have any RGB software running in the background? If so, disable it and replug the keyboard.
Artemis RGB
Asus Armoury Crate
L-Connect3
Open RGB
Project Aurora
Razer software
Signal RGB
Wallpaper Engine
Motiv Mix
Nano Leaf desktop app

neat pine
#

exactly what shows up as well

#

First error was because unplugged - referencing the right after Device connected

regal mountain
#

Try closing background apps one by one, something is probably taking over control and interfering with Wootility’s connection to the keyboard.
If that doesn’t help, try plugging it into a different USB port on the back of your PC.

neat pine
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Why would wallpaper engine clash with wootility? Due to just trying to overright RGB even though the profile im using doesnt use anything with rgb?

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aVery odd - seems restarting without it is fine....