Just got my 80he today but somethings wrong.

[shadow acorn]

So I got my 80he today and plugged it in got some settings going but sometimes my keyboard just starts doing this random thing where it tabs me out and opens random stuff I have clips for proof can anyone help ?

[unborn cloak]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
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• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[median abyss]

Is your keyboard plugged directly into the motherboard? If so, try another USB port
Also use included cable

[shadow acorn]

alright I'll try this and come back I'll lyk if it happens again

@median abyss nope just a key being constantly pressed

Idk which key tho

[median abyss]

You can check which key is being pressed using this tool https://analog-monitor.wootility.io/

[shadow acorn]

L-gui

[median abyss]

That's win key

[shadow acorn]

WindowsKey ?

[median abyss]

Yes

Try restoring the keyboard, make sure to save your profiles first.

[shadow acorn]

would swapping the key cap work ?

Also is down is inputting

[median abyss]

Swapping the keycap won't help. You can try swapping the switch, but I doubt this happens because of the faulty switch.

Please try restoring your board. If it doesn't resolve the issue, contact Wooting https://wooting.io/support

[shadow acorn]

Alr

I might just disable down

I dont feel like contacting the support and what not

Might take to long due to the fact that v2 just released for pre-orders

Thanks anyways @median abyss I didn't know that existed

if anything else happens from now to the next 29 days Ill just send it back and get a new one

[median abyss]

If only win and down arrow keys are being pressed, you can increase the actuation point of those keys and you should be fine.
I'd still recommend reaching out to Wooting, because this isn't a normal behavior. They'll help you with this.

[shadow acorn]

Alright