I just bought a zinc alloy 80 he and don't get me wrong, I love it. But this gap is bothering me pretty bad. I don't really notice it while typing or gaming, but when I have to move the keyboard around and my metal case flexes.. it bothers the heck out of me. It bends and flexes which I feel like this case just should not do. I didn't know if this was a problem with these or is it just my case? The case looks like it should be sitting flush, but i'm not sure if this one is warped or not...
#Just received my Zinc Alloy 80 HE and there's a gap in the case.. is this normal?
1 messages · Page 1 of 1 (latest)
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Looks like it might not have been assembled properly.
This tutorial shows you how to assemble your Wooting 80HE module in one of our compatible cases.
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Watch from that timestamp and if you feel comfortable doing it, you can check that.
(it's pretty easy)
Does not look normal. I would try taking it apart and screwing it back again!
If the gap is still there, please reach out to support 🙂