#Ordered HE V2 but still not showing up on "my orders" tab

1 messages · Page 1 of 1 (latest)

rare crag
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Ordered HE V2 but still not showing up on "my orders" tab

potent barnBOT
# rare crag Ordered HE V2 but still not showing up on "my orders" tab

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

rapid glacier
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how long ago did you order it. we usually advise that it can take 20-60minutes for an order to show up. if it doesnt after that time you most likely accidentally input another email when ordering or ApplePay/GooglePay/AmazonPay put in another email when paying through them.

rare crag
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I have used a different email for the order, and it went through since the 6th, and now its the 11th, how could I change the email?

dapper remnant
rare crag
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interestingly the payment processor should have been forwarded by my unique ID from wooting to map it to the order, just my 2 cents since i work as well in IT.

dapper remnant
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Every order is tied to a specific email address in our order system. You'll either have to create a hub account using that email address - or reach out to our support to have it changed for you, by providing necessary identification.

rare crag
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yes, that is quite interesting to be honest, I have the wooting account logged in during the order, wooting should have sent my registered email to the payment processor and made that field cannot be edited while filling up other information, hopefully wooting will improve the process in the future.

dapper remnant
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Nothing we can do there afaik. They're two separate systems, and we don't have any way to "tap into" the API that the payment processors use on their end for things like Apple Pay or Google Pay

rare crag
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i didnt use apple or google pay, i used my cc on it, so i filled the form in shopify if i remember correctly when i was redirected (if it this what happens).

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i double check the form was in your website, not external, but the linked on my email was redirected for confirmed order in shopify, so you have control on that field

dapper remnant
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You lost me. You have to type into that field manually.

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We don't autofill that field in any way.

rare crag
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that's why, what i am suggesting is, i am already logged in on the wooting account, this field should be prefilled with my wooting registed email so that an issue like what happend to me will not occur in the future,

dapper remnant
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I suppose I could pass on that suggestion.

rare crag
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yes thank you very much

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i have followed as well your sugestion on reaching out support on my issue.

dapper remnant
rare crag
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i tried as well your other suggestion on creating an account using that email i used on the order and i can now see the order. many thanks