change order | Wooting | Page 1

proper dagger Nov 9, 2025, 5:27 AM

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I want to switch from the Regular version to the Split spacebar version, keeping everything else unchanged. What should I do? Should I cancel the order and place a new one, or should I just talk to customer service.

formal quarryBOT Nov 9, 2025, 5:27 AM

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proper dagger I want to switch from the Regular version to the Split spacebar version, keeping...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Place it on hold via the Wooting Hub!

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proper dagger Nov 9, 2025, 5:31 AM

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change the items in my order

ivory spear Nov 9, 2025, 8:41 AM

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Either contact support or if you got the money cancel and order again. Through support could take more time while ordering again would be instant but then you will wait for the refund of the first order.

honest valve Nov 9, 2025, 9:41 AM

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How long do yoy think refound will take ?

magic wren Nov 9, 2025, 10:12 AM

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its 2-5 bank days depend on how fast the banks process it

honest valve Nov 9, 2025, 10:24 AM

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i wanted to order the optimum case and build it myself i saw delivery date is January now. if i contact support on the wooting hub do you think they can change my order without me havin to cancel it ? like i alredy ordered the wrong layout than i saw i can change case too and i want to do it myself. Just wondering if is possible to redo my order without it to be canceled.

magic wren Nov 9, 2025, 10:26 AM

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you can try but no guarantees

honest valve Nov 9, 2025, 10:27 AM

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okay thank you

proper dagger Nov 10, 2025, 9:43 AM

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ivory spear Either contact support or if you got the money cancel and order again. Through s...

I just cancelled the previous order according to your method and purchased another keyboard. But I can't see the information of the order I actually wanted to buy. What should I do?

magic wren Nov 10, 2025, 9:52 AM

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it can take 20-60 minutes for an order to show up currently

proper dagger Nov 10, 2025, 10:06 AM

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magic wren it can take 20-60 minutes for an order to show up currently

OK，thank you

honest valve Nov 10, 2025, 3:21 PM

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Hi, if i order the wrong Layout do you think i will be able to change my layout without to cancel the order i made day one on pre-order ? if i make new order it will be januaray when i will get it...

fiery halo Nov 10, 2025, 3:58 PM

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And it would still be January if you edited it.

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Cause we can't give you something that's already reserved. You'd get the earliest available - i.e. whatever checkout says.

honest valve Nov 10, 2025, 4:11 PM

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Just for a wrong layout ? seems a bit too much... just saying

fiery halo Nov 10, 2025, 4:12 PM

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It's literally a different product.

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Each batch is finite. Once it's full, it's full.

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If you want to change layouts, I can only recommend cancelling your current order, and placing a new one immediately in its stead to get your order in asap.

honest valve Nov 10, 2025, 4:15 PM

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You are right and i understand, but the costumer pays 250e for product there should be a margin of error or have some wiggle room. Hope you understand my side too. Is my mistake i know i didn't look when i got it..

fiery halo Nov 10, 2025, 4:16 PM

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I don't agree. You're asking for special treatment. That wouldn't be fair to everyone else.

honest valve Nov 10, 2025, 4:16 PM

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fiery halo If you want to change layouts, I can only recommend cancelling your current orde...

I wil do that, sorry what was the last part ? instead to get your order in asap ?

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im trying to order uk layout split bar but there is no aluminium option ?

magic wren Nov 10, 2025, 4:26 PM

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have to get module for iso split

honest valve Nov 10, 2025, 4:31 PM

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oki got module iso split, aluminium case, set of split keycaps, 70 pack of the new swiches that will be i think

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thanks for fast responses ❤️

proper dagger Nov 17, 2025, 11:11 AM

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I encountered a very strange situation. The order I placed on November 6th shows that the items need to arrive at the warehouse in January 2026. But when I ordered the same items again, it shows that they would arrive in December 2025 if I made the purchase today? What does this mean? I bought earlier but still received the goods later than if I had bought later?

magic wren Nov 17, 2025, 11:12 AM

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best to email support as theyd know exactly whats going on

#change order