keyboard not working/not typing

[wintry sandal]

i just got my wooting today and set everything up but i cant type with it, i have a asus tuf gaming F17.

[hard anvil]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[wintry sandal]

i also tried reseting

<@&490097707487330305>

[indigo kelp]

Click help on the left side of Wootility. And please don't ping folks.

[wintry sandal]

i did

and my bad

[wintry sandal]

im not tryna wait a whole week for a response tho

[indigo kelp]

The discord server is not customer support. It's a community.

If you need help from our support team, create a support ticket as the boy explained further up

[strong kelp]

i pretty sure i answered your email but i am 90% sure that the "HID keyboard device" driver did not get assigned correctly by the OS

so if the keyboard RGB is on and you can connect to Wootility but only typing dosnt work i recommend this guide
https://help.wooting.io/article/173-how-to-flush-all-dead-registry-entries

[wintry sandal]

yeah ive red the email and did the guide and its fixed

thanks i was lowk stressing 😥