#80HE doesn't connect to Wootility anymore

1 messages · Page 1 of 1 (latest)

brisk marten
#

Used to work flawlessly, then like a month ago I updated Wootility to 5.1.2, but afterward I couldn't get the keyboard to connect to Wootility again. The keyboard itself worked perfectly fine, however, so I kinda forgot for a month. But the issue is still present. So I just did the reset steps, like hold the outer right corner buttons... that also worked perfectly, and the keyboard was briefly connected afterward, but within like 2 seconds it went back to disconnected, this time giving me the following error

past siloBOT
# brisk marten Used to work flawlessly, then like a month ago I updated Wootility to 5.1.2, but...

Thanks for posting your support request!

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exotic frigate
#

Do you have any RGB software running in the background? If so, disable it and replug the keyboard.
Artemis RGB
Asus Armoury Crate
L-Connect3
Open RGB
Project Aurora
Razer software
Signal RGB
Wallpaper Engine
Motiv Mix
Nano Leaf desktop app

Also try plugging the keyboard into a different USB port on the back of your PC using the included USB cable. Avoid using a KVM switch or USB hub.

brisk marten
dapper crow
#

Razer software is malware istg

dense tide
#

I have the same issue... 80HE doesn't work on windows anymore