#UPS Link brings me to a fedex website?

1 messages · Page 1 of 1 (latest)

stuck mica
#

Whenever I click the "Track your order with UPS - Express Saver", it brings me to an order on a fedex website, is this how its meant to be? As I saw UPS was the more premium option over fedex while I was buying the from the website and chose it for of course faster delivery, however usually when I use UPS I track my order through their website, not fedex.

leaden crestBOT
# stuck mica Whenever I click the "Track your order with UPS - Express Saver", it brings me ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

dawn halo
#

hm best to reach out to our support as they can answer best what happened with your order/email

stuck mica
#

who can i contact?

shrewd yoke
stuck mica
#

is there no live support?

#

on the fedex site it now saays they recieved the package so im assuming wooting gave it to fedex even though i payed for ups

#

i requuested from the link u gave me and it said i wont get a response for another 5-14 business days or longer since they also mentioned some sort of event

#

so thats clearly not an option at this stage of delivery

distant shale
#

The parcel carrier used for an order is only changed by the fulfillment center if it is impossible to ship it with the selected carrier.
If your order gets shipped with a less expedited carrier than your paid for due to this, our support will assist you with a partial refund of those extra shipping costs

chilly compass
#

@stuck mica To add to what they said, FedEx actually may be faster shipping for you if you’re in the US after yesterday’s incident. The location of that UPS crash yesterday in Louisville Kentucky is the main shipping hub for UPS where most packages get routed through. Because the FAA and NTSB is investigating there and part of the runway is destroyed, operations in and out of that area are going to be heavily impacted.

dawn halo
copper quail
#

Not impossible that UPS may have had to pass on packages to other couriers, if they've had their hands full with the crash.

stuck mica
stuck mica
#

does the crash affect here deliveries to here as well?

copper quail
#

A plane crashed - Full of packages. Even if it was empty, that plane may have forced UPS to move things around substancially shortterm to cover.

#

Again - Can't say if this is the case with your package. Just a possible theory.

stuck mica
#

and then UPS contacted fedex and they took my order?

#

also does the keyboard ship from the US since i live here? or like europe

#

would make more sense from europe and if so i dont think the US crash affected operations here

#

fedex recieved it in netherlands

#

also why am i not informed of courier change?

#

little fishy

chilly compass
#

Not wooting or the shipping companies, but I know operations for UPS worldwide are hindered from this plane crash, but especially operations within the us (we’re talking days to a week+ delay in the us). If FedEx received it in Netherlands, that’s where it shipped out of. Just contact wooting support.

stuck mica
#

i did and as stated earlier it is not an option because of how long they are going to need to respond its useless wooting support wont help me now

#

and why am i not informed of courier change when even the email sent by wooting to track my package literaly says track my order - UPS?

chilly compass
#

They can inform you what may have caused a mix-up/change in shipper and refund the shipping fees if it was a problem on their end.

#

Accidents can happen. But like mentioned before, it may very well be a gift in disguise since UPS operations are being hindered due to the crash.

stuck mica
#

yea but fedex is gonna take a bit too long to delivery as I have experienced in the past with fedex here in dubai and as u can tell my current keyboard is broken with double and triple typing, i woudlve rather cancelled the order recieved full refund and just went and bought a wooting locally for a higher slight markup

#

i payed for expideted because i needed the product urgently

#

no notice of courier change? thats not normal twin

chilly compass
stuck mica
#

current keyboard is huntsman v3 pro and it broke in less than a year so no way im purchasing from this dogshit company, which is why i chose wooting + expidited shipping as a i wanted something more premium and an elavated experience, experience currently is not elavated hahah

stuck mica
#

support didnt even acknoledge the problem they just told me, "Your order has left the building and is on its way to you with one of our couriers."

#

i thought i was supposed to be reimbursed or something?

copper quail
#

Reply back and explain the situation?

stuck mica
#

for the second time?

#

am i talking to a child?

#

why would i need to explain myself again dont tell me i have to file another ticket and wait again

#

i have nothing to explain this is your teams mistake

#

bro im gonna lose my shit

#

how is this even happening

#

ok i filed another ticket like a good dog you guys want me to be

#

even after spending 300 dollars

#

i cant get actual answers

real rampart
#

You didn‘t need to make a new ticket, just reply to what they answered

stuck mica
#

shii unlucky little too late for that

#

mb

stuck mica
#

or voluntary work or something

copper quail
#

Only our support staff use the support system.

stuck mica
#

straight brainrot]

#

even if i paid you you cant help me?

copper quail
#

We cannot assist you on Discord. Please respond back to the ticket for assistance.