#Keyboard not even turning on Tested Usb it works so it’s not that

1 messages · Page 1 of 1 (latest)

tranquil spindle
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My keyboard isn’t working no windows connection sound no rgb no inputs one time trying to unplug and reply windows said that the device malfunctioned prior
In windows settings it appears as unknown usb device device descriptor request failed
I’m also getting a error code in wootility of BootLoader please help

full runeBOT
# tranquil spindle My keyboard isn’t working no windows connection sound no rgb no inputs one time ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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tranquil spindle
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I’ve tried the trouble shooting steps they haven’t worked

velvet violet
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could u restart your pc

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worked for me when i accidentally fk with the ports on my pc

tranquil spindle
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I have multiple times

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I also followed this it didn’t work tho for me the things it said to delete weren’t there like the vid 31 and vid 03