#Keyboard connectivity issues

1 messages · Page 1 of 1 (latest)

junior mortar
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Hello I’m posting this because my Wooting keyboard has mysteriously stopped working overnight. Any suggestions would help I’ve tried the following: using a different cord to connect it to my PC, using the troubleshoot feature on the Wooting App, tried resetting the keyboard by pressing the function and backspace key. My model is the 60HE.

unreal siloBOT
# junior mortar Hello I’m posting this because my Wooting keyboard has mysteriously stopped work...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

grim orbit
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Have you tried restarting pc? If that doesn’t fix it, try resetting keyboard. Just be sure to backup profile codes.

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What happens when you tried to reset?

junior mortar
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Hello I have tried resetting my PC, I have tried the trouble shoot feature the error ID I get is “boot loader” whenever I try to reset the keyboard. What’s weird is I was using a different keyboard yesterday but now it won’t work either so I feel like there’s some sort of software related issue.

grim orbit
junior mortar
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Yeah it’s not letting me delete the files on registry editor

grim orbit
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Are you running it as admin

junior mortar
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Yeah i am, am I supposed to be deleting the folder or each file?

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It just keeps saying “error when deleting keys”

grim orbit
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I’m driving rn so can’t check. Just try and follow step by step instructions from the article. If it still doesn’t work, reach out to support.

junior mortar
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Got it I’ll try it again if not I’ll reach out to support