ok so:
i have an issue of no key being pressed but still the software seeems to detect a click around the 0.1-0.2mm range now for some reason and replugging has worked several times but its getting annoying to every hour or every 2 hours to replug is there anything i can do to fix this? yesterday i had it that it even registering clicks at 0.7-1mm while nothing was being pressed
#key having force while no force applied
raw aurora
lunar oracleBOT
ok so:
i have an issue of no key being pressed but still the software seeems to ...
Thanks for posting your support request!
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raw aurora
i dont know what key it is either but tafter replugging it seems to fix but it does get annoying whehn you have to replug every hour or 2
oh and i dont know which key it is and im using the default 80he configuration (everything cheapest pre assembled)
slow lotus
You can use https://analog-monitor.wootility.io/ to see which keys it is
raw aurora
You can use https://analog-monitor.wootility.io/ to see which keys it is
im assuming webusb is required?
slow lotus
im assuming webusb is required?
Yes, so a browser supporting it. Chrome for example
raw aurora
Yes, so a browser supporting it. Chrome for example
will firefox work
raw aurora
Edge will work if you don't wish to install a browser
maybe i should clarify im on linux lamo
does chromium work?
slow lotus
It should
raw aurora
ty ill wait till the issue happends again but what should i do then? should i continue this thread? puyll off the keycap and place it on again? or what should i do?
slow lotus
Kepcaps I think should be fine to be exchanged, but don't pull a switch after the keyboard has done the initial calibration which it does when plugged in
Do you move your keyboard or do you have a Secret Labs desk?
raw aurora
Do you move your keyboard or do you have a Secret Labs desk?
a tiny bit sometimes and no
slow lotus
The HE sensors are very sensitive to magnetic fields so if there are any magnets nearby they can interfere.
I would suggest you contact Wooting for technical support and in the ticket attach the link to this thread https://wooting.io/support
raw aurora
The HE sensors are very sensitive to magnetic fields so if there are any magnets...
so basicly all i can do currently is either hope the issue goies awy or reach out to tech support
and just try to find as much things as possible that oculd help
it seems to happend alot more when using tachyon mode
sterile shadow
This seems to be a power delivery issue. The keyboard is probably not getting enough power from your laptop.
- Decrease the RGB brightness
- Try other, shorter USB-C cable
- Set 1k polling rate: Wootility > Settings > Keyboard settings
raw aurora
does this look normal?
sterile shadow
Yes
raw aurora
i cant seem to replicate it rn sadly probably too random of an issue ill try to wait till it happend sagain bcuiz then i can probs write a better message on the issue
sterile shadow
Try what I recommended above, at first decrease the RGB brightness.
raw aurora
Try what I recommended above, at first decrease the RGB brightness.
this is with tachyon mode + rt rgb off profile
and when i lift my keyboard before the peak thats what hapepnds
raw aurora
You can use https://analog-monitor.wootility.io/ to see which keys it is
i ende up using tghis tool during the issue and i saw this btw
raw aurora
some extra information:
https://youtu.be/yYAxgg_2Ak4
raw aurora
its not a lack of power issue as i jus tested a pc and even there it acts weird liek this
raw aurora
incasae of anyone reading this issue:
when i pick my keyboard up into the air it seems to still act weird but otherwise completely normal i tried an external pc but when i pick it up from the external pc it doesnt even act slightly weird for some reason
tawdry shell
Thanks for being patient. We have replied to you via e-mail.
raw aurora
Thanks for being patient. We have replied to you via e-mail.
Wmind if i ask but was my response back recieved? And my other 2-3 rmails where i tried to add more context?