#80HE Alt Tab Issue + Connection Issue
1 messages · Page 1 of 1 (latest)
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it sounds like the internal JST Cable has come loose so when you hit the "Tab" key it vibrates/move the JST connector/JST cable causing this to come loose witch would explain why the keyboard Disconnects
for reference the JST connector is between the caps lock/tab keys
If this is the cause to fix this issue, you can follow our Video guide on the disassembly of the Wooting 80HE.
then simply press the two JST connectors at both ends, reassemble the keyboard, and see if this resolves the issue.
For reference a picture of the JST Cable
Sometimes, you may need to fully disassemble your keyboard, whether it's to swap out stabilizers or replace components due to a defect. In this video, we'll guide you through the process.
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In...
Is it supposed to be like this
Of course plugged in but the wires seem weird