Paint blisters and paint gets removed

[burnt relic]

Theres like these blisters and like bubbles under the paint and it just makes the paint get removed i was wondering if its covered by the warranty?

[burnt sedge]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
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[outer fog]

message support at https://www.wooting.io/support/ its covered under warranty

[plucky sand]

that is covered under warranty and very odd - it is VERY rare that the white zinc case has issues like this i think this is the second time

so in the email could you inform us if you use any cleaning agents or hand lotions or anything you think could be related to this as we would appreciate the information

[burnt relic]

hi ye this actually happened like after month or so after i got the keyboard but i never really had the time to ask about it and it wasn’t this bad, but it kept getting worse and i don’t think i’ve used anyt except i’ve wiped it with like a wet cloth just a bit of water on it to remove the dirt

[plucky sand]

very strange, not entirely sure, but as this is pretty unheard of, from the white zinc my guess this is from a manufacturer issue for that specific case as the other one took almost a year to happen as for how not sure can be any number of things

• the coating was not properly applied
• bad mix of the coating material
• something on the case was not properly cleaned/dusted
• maybe the zinc rusted before it was coated
• or something els

pretty low on tickets right now let me see if i can find your ticket so i can follow up

[plucky sand]

could you share your order number
EUxxxxxx USxxxxxx
so i can find your email/ticket

[burnt relic]

ROW16521A

[plucky sand]

looks like Andres already reply to your ticket with a few options on how to proceed

for refence the E-Coating issue mentioned is only for the Black/Raw zinc cases as you have the white zinc this issue wont apply

[burnt relic]

i havent got the reply from him, its not on my email

oh nvm it was on my spam

also

[burnt relic]

ive got a 40 usd gift card but it says to "Enter a valid discount code or gift card" what do i do bout that

[plucky sand]

what region is the store set to (top of the site)

we have a EU/US/ROW stores so sometimes the gift card can be used on the same store so may be set to wrong one

[burnt relic]

this?

[plucky sand]

Yes as you mentioned USD i think you have a gift card linked to the US store while you live in a county that uses the EU store

you can reply to that email and we can remake the gift card to the correct store