Did my wooting keypad die?

[misty nacelle]

Just today it started actuating even if its not pressed at all, what happens in the video happens even if its not just the pcb outside, also i tried different switches and same thing happens

[hearty mesa]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[finite dawn]

You need to insert the switch while the keypad is unplugged, otherwise the calibration will be messed up. Please try replugging the keypad after putting in the switch to recalibrate.
If the issue persists, try the following steps:

• Plug the keypad into a different port on the back of your PC
• Restore the device, make sure to save your profiles:
  Unplug your keypad, then hold the top-right key and the bottom-right key. While holding them, plug the keypad back in. After that, press 'Reset Device' in Wootility.