#80HE connection issues

1 messages · Page 1 of 1 (latest)

crimson pebble
#

ill list the things ive done to try to fix it

coral ledgeBOT
# crimson pebble ill list the things ive done to try to fix it

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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crimson pebble
#
  1. I've replugged every cable/USB
  2. I've moved the cable from USB hub to USB port (according to google AI)
  3. I've tried using the original settings without further custormization
  4. I've turned off tachyon mode
    One thing I haven't done is using the troubleshoot feature in wootility, I'm stuck at 2nd step since it doesn't show the device
#

It happens often (~10mins)
Also reconnects quickly within 1-3secs

crimson pebble
#

happened again

maiden swallow
#

Check the JST cable inside the keyboard. It might be loose and causing the disconnect/reconnect issue.

  1. Unscrew all the screws on the bottom of the case (you'll need PH1 screwdriver)
  2. Remove the top case
  3. Lift the module
  4. Push both ends of the JST cable into the PCB/USB daughterboard connectors
  5. Reassemble the keyboard

Disassembly
Assembly

crimson pebble
#

Fixed I was being stupid

maiden swallow