teal pier
I purchased a Wooting keyboard a week ago and it is still "ready to pack".
I dont understand how an in stock item takes 5+ business days just to ship out, when I paid extra for the shipping. which was 2-3 days. Now the projected delivery date is 9 days 😄
I've contacted support twice asking for an update and havent gotten a single reply.
fleet kindleBOT
I purchased a Wooting keyboard a week ago and it is still "ready to pack".
I d...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
All of these types of requests need to be made via the Wooting Support Wizard!
fiery cloak
I think the majority of the wooting team were on the annual meeting last week. Starting with this week probably most of them will be back.
next scarab
Most of the staff was out of the office last week and they don’t process orders on weekends. They should be back in the office this week (starting today), catching up on the backlog of support requests and processing orders.
split stratus
the 2-3 day expedited shipping means when it leave the warehouse AFAIK, not the warehouse processing time. we all deal with that the same 