Spilled water. Found stuff on USB port.

[frail dune]

Spilled water on my 80HE yesterday. It was still working but when I opened it up today I noticed some white/green stuff on the USBC port. Is this normal or is it corrosion? It’s still working fine but is there any risk of longer term damage?

[tender cape]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[karmic barn]

To start, I recommend not plugging in the 80HE any further, as while it is working now, the exposure of residue and electricity can cause the corrosion to worsen and possibly cause permanent damage

On a side note, we can provide replacement parts like the daughterboard, so it’s best to send an email requesting this and mention that it happened from a spill

Also, as a precaution, can you take a few pictures of the keyboard PCB with the "PET - black sticker" removed so I can check if the PCB is affected, as you may need to clean it with IPA or distilled water and a soft brush to remove any residue

[frail dune]

I sent in a replacement part request through the website. Is there an email I should have sent it to instead?

[karmic barn]

that works
also it looks like i forgot to link where to make the request in my last post

just a heads up that most staff wear away for the week so we have a bit of a backlog of tickets so may take a bit of time for a respones

[frail dune]

Just got home and took a couple pictures of the PCB. Visually I don’t see any residue myself

[karmic barn]

Hmm the test pad near the jst connector looks a bit dark but I assume that lighting

But all around the PCB looks to be good condition so this may be resolved by just replacing the jst cable + daughter board

I will have another look once go back to sleep and wake up again Incase I missed anything