Support team away?

[reef sluice]

I received this automated response regarding something kind of important, is the entire support team really away until november? is there no one around that can help?

[latent forge]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[oak garnet]

More or less, yes.

[reef sluice]

I'm being slapped with import/brokerage fees equal to the full price of a 80he, by UPS and the US govt but I am not a US citizen or in the US so this is extremely bizarre, if anyone can look at my case and help me out I would really appreciate it, I've reached out through the standard support inquiry form

my keyboard will probably be held hostage until the situation is cleared up