I don't understand what to do

[static plover]

I ordered the Wooting 60 HE+ keyboard on Friday 17th, and the status "All items in the order are at the warehouse" hasn't changed.

What should I do?

[strange steeple]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[odd remnant]

wait

[static plover]

okay

[ashen atlas]

If you ordered on Friday it most likely wasn't queued to be fulfilled till Monday. And that is a busy day. With a bit of luck it'll be on its way today.

[static plover]

I get this in my order, is it for the same reason?

[gilded gyro]

yes

[static plover]

Perfect, so I don't need to do anything, right?

[gilded gyro]

yeah you dont need to do anything just wait. They have quality control checks that need to be done or at least thats what it said for me

[static plover]

Perfect
I was wondering because it'll be a week in a few days and there's still no progress, but thank you very much

[gilded gyro]

oh, im just some random. you might need to wait for the other guy to respond/ email support or wait and see if anything changes. it only took 1-2 business days for me

[static plover]

A few days ago I tried to contact support about the status of my order and they only responded with this.

[gilded gyro]

thats just a confirmation that they got your email and you will get another when someone answers your case

[static plover]

perfect