Hello, I placed an order on the wooting website on 10/17. I never received a confirmation email but the funds show as withdrawn on my CC statement. I reached out to support but they haven't reached back out yet. I want to make sure that I don't need to call my CC company to cancel the transaction. Thanks in advance.
#Order placed on website, funds withdrawn, but no confirmation.
noble prairie
dawn timberBOT
Hello, I placed an order on the wooting website on 10/17. I never received a con...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
static sigil
Do you see the order if you sign in on the Wooting Hub? If you don't have an account yet, create one with the same email used when placing the order
noble prairie
@static sigil I did that already and still nothing. Is there a way to confirm the email that I used when placing the order?
static sigil
<@87934164485050368> I did that already and still nothing. Is there a way to con...
Only through support, if you haven't received the order confirmation and can't see the order on the site then it's likely that there was a typo in the email. Only support can help with that. They don't work on the weekend so not having heard back since Friday is not odd