My order is on hold!

[sacred rune]

Dear Wooting, I ordered a keyboard and i was so exited to have my first wooting , but after 10 days i was disappointed that my order is still on hold. I have all of the requirements done, i thought it will maximum arrive today or tomorrow and i have the payment done I already paid.

[west gorge]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[heady cave]

Did u messaged wooting support ?

[sacred rune]

Yes but I need somone to help me, idk why my order is on hold

I ordered a keyboard and i was so exited to have my first wooting , but after 10 days i was disappointed that my order is still on hold. I have all of the requirements done, i thought it will maximum arrive today or tomorrow and i have the payment done I already paid.

[heady cave]

Write to support again

At wooting.io/support

[sacred rune]

I sent them a message and they replied but i cant talk to them directly

[fickle portal]

You can. Via the support ticket you made.

There is no livechat if that's what you're asking.

[sacred rune]

i just want the keyboard to be delivered

what should i do i already paid

[serene cradle]

Talk with support and wait for an answer

[young forge]

nothing but wait... i just saw that my own order got pushed back another week💀