Order on Hold

[leaden swan]

I don’t understand why I put all shipping info and I can’t take it off hold

[bleak burrow]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[tame swallow]

It should say that u have to wait 24 hours and u have to message wooting support or just to message support after 24 hours

[leaden swan]

i alr messaged support its been 24 hours alr

i didnt see anything that i had ot wait thouugh

[void cradle]

It's the weekend. Wooting doesn't work on weekends.

They will remove the hold in a couple of business days.

[leaden swan]

ok preciate it

[leaden swan]

so do i need to wait longer for the hold to go away, i’ve alr put in my shipping info aswell

[void cradle]

Yes, someone from Wooting will get back to your ticket and remove the hold.

[leaden swan]

chat its still on hold

[void cradle]

Currently Wooting is on annual team gathering and support will be limited from October 20th to early November.

[leaden swan]

https://tenor.com/view/squid-game-oh-my-god-bruh-saleswoman-oh-my-god-bruh-gif-2398788864743270124

[dawn vortex]

yeah, feels so great to pay extra for "expedited shipping" only to have Wooting be like, "so, thanks, we'll get back to you sometime in two weeks..."

[vocal bluff]

Expedited Shipping has nothing to do with Wooting, it only affects the shipping company

[void cradle]

Expedited shipping doesn’t affect fulfilment speed, it only makes the carrier deliver faster once the order is shipped.

[dawn vortex]

oh I'm aware

but we can talk about it being on admin hold for 5 business days, with the prompt saying "file a ticket if it's more than 24 hours" and then a ticket response of "we're out of office, until November"

kinda defeats any purpose of paying for faster shipping, if it's slept on for 2 weeks...

Maybe advertise the team gathering out of office up-front so folks know...

But hey, what do I know?

[safe sand]

We'll refund you the express shipping.

To be clear there's a reason it got put on hold, likely an issue with the address.

If it had shipped without anyone checking it might have failed to deliver anyway, and then it'd be a bigger headache to resolve.