#How to proceed with PCB replacement
1 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
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You should have received some instructions with the email?
Unscrew the old board, so you only have the switch plate (with switches and keycaps) and put that into the new case+PCB (or keep the old case)
The end result is
New PCB, old switch plate, switches and keycaps.
Return Old PCB + a case
Yes, I received it, but I thought that only the PCB would come, without the new case, thank you for the instructions.
The PCB is installed into the case to keep it safe during shipping. A PCB alone has a higher risk of damage from getting bent or banged up 🙂